Kinono AI Support
For help with sign-in, family sharing, record sync or account deletion, contact Monbee Ltd. Co., the operator of Kinono AI, by email.
Contact us
Briefly describe what happened, what you expected, when it happened, and your app and iOS versions. Before attaching screenshots, hide unnecessary baby, family or other personal information. Do not send passwords, verification codes or sign-in credentials.
Account deletion and privacy requests
Open Kinono's Caregiver tab, choose Delete account, verify your sign-in, review the displayed consequences and confirm. This also requests deletion of your Facebook or Google identity association from Kinono. See the data deletion instructions for shared records and backup limits. If you cannot sign in or use it, email us to request help. We may need to verify account ownership; please do not send identity documents with your initial request.
Deleting the app does not delete your server account. See our Privacy Policy for how we handle shared family history and backups.
Backups and recovery
The app offers manual local backup export and import. Our encrypted server database backups are separate and are used by the operator for service recovery. They are not a self-service account restore feature or a backup of your entire iPhone. Unsynced local changes and photo files outside the database are not covered by server backups. For the scope and limitations, see our Privacy Policy.
TestFlight feedback
You can also submit feedback through TestFlight. Beta versions may contain errors. Include steps to reproduce the issue and avoid unnecessary personal information in screenshots.